WebQA – Bridging Businesses and Customers.
Custom Servicing of Questions and Answers for Over 100 million People Worldwide.
WebQA’s SaaS-based customer service platform helps companies and contact centers worldwide provide 24/7 customized customer service.
Technologies include multi-lingual portals, screen pop, scripting, chat, collaboration, social media integration, rule-based routing and more.
WebQA’s custom fields and forms, rule-based technologies and knowledge base engines marry easily to Oracle’s CRM OnDemand platform.
Organizations combine these technologies to provide premium customers with a customized service experience based upon subscription.
WebQA provides branded Mobile Applications for Direct Marketers and supplies the most current Web technologies to promote advertisers. Tools allow users to easily manage and update information and coupons. “Request for Product or Service” feature auto-directs valuable customer leads to contractors.